Shipping policy

Shipping & Production Policy

Dune Manufacturing (Pty) Ltd, trading as Dune

Production Lead Time

- All our products are made to order.

- Please allow 6–10 business days for production before dispatch.

- During peak seasons (such as holidays, promotions, or special launches), lead times may extend slightly, but we will communicate updates promptly.

Shipping Within South Africa

- Once your order has been produced, it will be dispatched via our trusted courier partners.

- Standard delivery takes 2–5 business days depending on your location.

- Delivery to outlying or remote areas may take slightly longer.

- You will receive tracking details once your order has been shipped.

International Shipping

- We can arrange international shipping on request.

- Shipping times and costs vary depending on destination and will be quoted before order confirmation.

- Please note: customs duties, taxes, and clearance fees are the responsibility of the customer.

Shipping Costs

- Delivery fees are calculated at checkout based on your location and order size.

- Free shipping may apply to promotional campaigns or minimum spend thresholds (if offered).

Responsibility

- Dune is not responsible for shipping delays caused by courier services, weather conditions, or events beyond our control.

- Once your parcel has been handed to the courier, responsibility for delivery lies with the courier, but we will always assist in tracking and resolving issues.