Terms & Conditions
Shipping Policy
Delivery Locations: We currently ship within South Africa and internationally.
Processing Time: Orders are processed within 5-7 business days after payment confirmation. Please note that during busy periods, processing time may take longer.
Shipping Fees: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Estimated Delivery Times: Delivery within South Africa typically takes 5-7 business days. International orders may take 7-14 business days, depending on the destination and customs processing.
Import Duties & Taxes
South African Orders: VAT (Value-Added Tax) is included in the final price for South African orders.
International Orders: For international deliveries, customs duties, taxes, and import fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the cost of shipping at checkout. Please check with your local customs office for more details.
Customs Delays: Dune Clothing is not responsible for delays caused by customs or any local authorities.
Refund Policy
Eligibility for Refunds: We offer a 14-day return policy from the date of delivery. Items must be unused, unworn, and in original condition with all tags attached.
Refund Process: If you wish to return an item, please contact us at [insert contact email] with your order number and reason for return. Once approved, we will issue a return authorization, and the refund will be processed to your original payment method after we receive the returned goods.
Non-Refundable Items: Sale items, gift cards, and custom-made or personalized products are not eligible for a refund.
Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or an error was made by Dune Clothing.
Exchange Policy
Exchanges: If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. Items must be in original, unused condition with tags attached.
Exchange Process: After receiving your return request, we will provide instructions for returning the item. Exchanges are subject to stock availability.
Privacy Policy
At Dune Clothing, we are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information.
Information Collection: We collect personal details such as your name, email address, shipping address, and payment information when you place an order.
Use of Information: Your personal data is used solely to process orders, communicate order updates, and enhance your shopping experience. We do not share or sell your personal information to third parties.
Security: We use encryption technology to protect sensitive data, such as credit card information, during transmission. However, please be aware that no data transmission over the internet is completely secure.
Cookies: Our website uses cookies to improve your browsing experience. By continuing to use our site, you agree to our use of cookies.
For full details on how we protect your information, please refer to our [Privacy Policy] page.
Terms of Service
Product Descriptions: We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct any mistakes. If an error occurs, we will notify you and offer a resolution, such as a refund or exchange.
Product Availability: All items are subject to availability. If an item becomes out of stock after your order is placed, we will inform you and provide an option for a refund or to choose an alternative product.
Changes to Terms & Conditions: Dune Clothing reserves the right to update or modify these terms at any time. All changes will be posted on this page, and it is your responsibility to review these terms periodically.
Governing Law: These terms are governed by the laws of South Africa. Any disputes arising from your use of our website or products will be handled by the South African courts.
Contact Us
If you have any questions or concerns regarding our terms and conditions, privacy policy, or any other inquiries, please contact us at:
Email: hello@duneclothing.co.za / info@dunclothing.co.za
Phone: +27 (0) 68 124 2102
Website: [insert website URL]
Thank you for shopping with Dune Clothing! We appreciate your support.